Apple’s MacBook Neo (reviewed here) challenges what we expect from budget laptops. Accompanied by shrewd enterprise-focused moves, the new model gives Apple a chance to convert hitherto resistant IT purchasers to adopt its platforms. I spoke with Hexnode CEO Apu Pavithran to get some sense of this potential.
Apple’s decision to introduce a $599 laptop is hugely significant, said Pavithran. “Apple is positioning itself on price and gunning for the volume markets it previously ceded to other players,” he said. The company is using its existing strengths with the product, exploiting its in-house processing power, repackaging its hardware for new customers, and “breaking the perception that Mac is premium-only.”
Pavithran leads one of the new breed of device management services designed to serve cross-platform fleets. That gives him insight into the potential attraction the Neo may yield for established Windows-based enterprises.
Opening Windows
“There are growing problems with Windows 10 end-of-life and a wave of users facing upgrade decisions,” he pointed out. At its price, Apple’s Neo offers users in that segment an affordable introduction to the Mac ecosystem. It’s appealing for some enterprise edge cases that need a real computer at a low price point, such as for use as kiosks or at reception desks.
Much of this is about perception, and that’s where Apple has struck a huge blow. “The Neo is shaping up as an industry reset, changing expectations for what a “cheap” laptop can look and feel like,” said Pavithran.
“I can’t think of any entry-level portable computers with Retina display, aluminium build, 16-hour battery, and full desktop OS. This will put pressure on Chromebook and Windows OEMs to justify plastic builds and shorter battery life at similar prices. I hope other makers take up the challenge and we see a race to the top in the budget laptop segment.”
Does the MacBook Neo have enterprise appeal?
As Pavithran sees it, the big challenge Apple still has is winning over IT. There’s plenty of pressure in the company’s favor, not least that employees will now overwhelmingly choose Apple if given a choice. The challenge is to convince IT to offer that choice in the first place. “Competing on price certainly helps because it’s often the biggest hurdle for budget-conscious bosses across SMEs,” he said.
That’s one of the ways MacBook Neo opens the argument.
Since the introduction of the product, Apple has expanded its Apple Business service across 200 countries. Among other things, Apple Business makes it easy for SMBs of any size to secure and manage their Apple-based business systems, including support for zero-touch deployments and SSO.
I spoke with Pavithran just before that launch. Apple Business will almost certainly help the MacBook Neo open up more space in business markets, as the services it provides are among the challenges he thought Apple faced pushing its platforms to enterprise purchasers. “Apple has the building blocks, but the enforcement layer still relies heavily on third-party tools,” he said then.
Apple needs to make sure its systems “integrate smoothly with unified endpoint management (UEM) so IT isn’t juggling multiple dashboards, drowning in alerts, and suffering from siloed visibility,” he said. After we spoke, Apple announced that it will offer APIs that enterprises and their device management partners can use to help ease those challenges.
What about the education market?
The MacBook Neo isn’t just for the enterprise; it offers plenty to education too, with a tempting $499 price tag for students, who will be attracted by the looks and brand appeal Apple provides.
The impact may not be immediate. “K-12 won’t overhaul its entire ecosystem just because there’s a cheaper Mac,” Pavithran said.
“These classrooms are already deeply embedded in Google Workspace and will take some time and tooling to completely onboard. The education sweet spot is in universities and colleges, because these students buy their own devices (rather than school-issued), need creative and STEM software, and benefit most from integration with iPhone,” he said.
Apple needs to sell this product line to admins more than students, and that’s a sticking point for both lower and higher education. “Following the pandemic, Google’s device management in education only got better, with admins feeling very confident in this ecosystem. Moving to Apple devices means rethinking management at scale — and this is where the company will need to make life as easy as possible for those making the switch.”
How Apple thrives in a difficult business environment
Global conflict and the unraveling of decades-long trade agreements in favor of vibes rather than values poses huge strain on business systems. While there’s no arguing away the challenges of that environment, Apple does have advantages, Pavithran points out. “Apple’s vertical integration (own silicon, own OS) gives it more levers than competitors reliant on third-party chips and Microsoft licensing,” he said.
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